Preserve — Terms of Service

Effective Date: 2026-05-08 Last Updated: 2026-05-10

1. Agreement

These Terms of Service (“Terms”) form a binding contract between you and Fulltech Consulting Inc., the operator of the Preserve mobile application (“Preserve,” “we,” “us,” or “our”), and govern your use of the Preserve mobile application (the “App”) and any related services (together, the “Services”). Where you see “Fulltech Consulting Inc.” on a receipt or charge, that is the legal entity that operates the Preserve App.

By creating an account, signing in, or otherwise using the Services, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Services.

2. Important Health and Medical Notice

Read this carefully. It is the most important section of these Terms.

Preserve is a wellness-tracking tool. It is not a medical device, not a substitute for professional medical advice, and not a clinical decision-support system. It does not diagnose, treat, cure, or prevent any disease or condition.

By using the Services, you understand and agree that:

• The App does not provide medical advice. Targets, recommendations, reminders, and other content shown in the App are for general informational and wellness purposes only.
• Your prescribing clinician is the only source of medical advice for your medication. Do not start, change, delay, or discontinue any medication, dose, or schedule based on information shown in the App. If the App’s display of your medication information ever differs from what your clinician prescribed, your clinician’s prescription is correct — please update the App to match.
• Reminders are best-effort, not guaranteed. Reminders are scheduled by the App on your device and depend on your device being powered on, having sufficient battery, and not being silenced by Do Not Disturb, Focus modes, or other system settings. Do not rely on the App’s reminders as the only mechanism for taking life-supporting medication.
• Nutrition and fitness data may be inaccurate. Macronutrient and micronutrient values returned by photo analysis or food databases are estimates and may be wrong. Strength, weight, and progress calculations are estimates only.
• Seek medical attention for emergencies. If you experience severe symptoms or any medical emergency, call your local emergency number immediately. Do not use the App as a substitute.

You agree to use the App alongside, not in place of, qualified medical care.

3. Eligibility

You must be at least 18 years old to create an account and use the Services. By creating an account you represent that you are 18 or older and that you can lawfully form a binding contract with us.

The Services are not directed to anyone under 18. If we learn that we collected information from a person under 18, we will delete that information.

4. Account

4.1 Creating and securing your account

To use most features of the App, you must create an account with a valid email address and password (or sign in with a supported third-party identity provider). You are responsible for:

• The accuracy of the information you provide.
• Keeping your password and account credentials confidential.
• All activity that occurs under your account.

If you suspect unauthorized access to your account, contact us immediately at security@getpreserve.app.

4.2 One person per account

Each account is for a single individual. You may not share your account credentials or allow another person to use your account.

4.3 Closing your account

You may close your account at any time from Settings → Account → Delete Account in the App. Account deletion is permanent and removes your account, profile, and all health and wellness data from our database, subject to the retention windows described in our Privacy Policy.

We may suspend or terminate your account if you violate these Terms (see Section 11).

5. Acceptable Use

When using the Services, you agree not to:

• Use the Services for any unlawful purpose or in violation of any applicable law or regulation.
• Use the Services in a way that infringes the intellectual property, privacy, publicity, or other rights of any person.
• Attempt to access, scrape, reverse-engineer, or otherwise tamper with the Services or any underlying systems, except as expressly permitted by law.
• Probe, scan, or test the vulnerability of the Services, or breach any security or authentication measures, without prior written authorization. (For coordinated security disclosure, contact security@getpreserve.app.)
• Send automated traffic, bots, scrapers, or any tool that imposes an unreasonable load on the Services.
• Submit content that is harmful, harassing, defamatory, sexually explicit, fraudulent, or that violates the rights of any person.
• Misrepresent yourself or impersonate another person.
• Use the Services to transmit malware, spyware, or any other malicious code.
• Use the App’s photo-analysis, search, or other AI-assisted features to attempt to extract data about other users, perform mass enumeration, or generate misleading nutritional claims for resale.

We may investigate and act on suspected violations, including by removing content, restricting or terminating access, and cooperating with law enforcement where required by law.

6. Subscriptions and Billing

The Services include free features and may include paid features available through a subscription. Any subscription is purchased and managed through Apple’s App Store or Google Play, subject to those platforms’ terms.

When you start a subscription:

• Payment is handled by Apple or Google. We do not receive your full payment-card information.
• Renewal is automatic at the end of each billing period unless you cancel before the renewal date through your Apple ID or Google Account settings.
• Pricing is shown in the App and at the point of purchase before you commit. Prices may change with notice; price changes apply to subsequent billing periods.
• Free trials (if offered) convert to paid subscriptions at the end of the trial period unless you cancel before the trial ends.
• Refunds are handled by Apple or Google according to their refund policies. We do not process refunds directly. Where you have additional rights under applicable consumer-protection law (for example, in the EU/EEA, the UK, Australia, or certain other jurisdictions), those rights apply notwithstanding this section.

We may add, remove, or change features available within paid tiers. If we make a material reduction to features in a tier you have actively paid for, we will give you advance notice and a reasonable opportunity to cancel.

If your subscription lapses, paid features are disabled, but your account and data remain — you can reactivate by purchasing a new subscription.

7. Intellectual Property

7.1 Our rights

The Services, including the App, our name, logos, designs, software, content, and the look and feel of the App, are owned by Preserve or our licensors and are protected by copyright, trademark, and other intellectual-property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to use the App for your personal, non-commercial use, subject to these Terms.

You may not copy, modify, distribute, sell, lease, sublicense, or create derivative works of the Services, except as expressly permitted by these Terms or by applicable law that cannot be waived by contract.

7.2 Your content

Information you enter into the App (“Your Content”) — your meal logs, weight entries, medication logs, notes, and similar — belongs to you. By entering Your Content into the App, you grant us a worldwide, royalty-free, non-exclusive license to host, store, process, transmit, and display Your Content solely for the purpose of providing the Services to you and for the purposes described in the Privacy Policy. This license ends when Your Content is deleted, except that Your Content may persist in operational backups for the retention period described in the Privacy Policy.

You represent and warrant that you have the right to provide Your Content and that Your Content does not violate any law or third-party right.

7.3 Feedback

If you send us feedback, suggestions, or ideas about the Services, you agree that we may use them without restriction or compensation.

7.4 Copyright Infringement (DMCA)

We respect the intellectual property rights of others and ask that you do the same. If you believe that material accessible through the Services infringes your copyright, you may submit a notice under the U.S. Digital Millennium Copyright Act (“DMCA”) by emailing copyright@getpreserve.app.

Your notice must include:

• A physical or electronic signature of the copyright owner or a person authorized to act on their behalf.
• Identification of the copyrighted work claimed to have been infringed.
• Identification of the material that is claimed to be infringing and information sufficient to allow us to locate it.
• Your contact information (address, telephone number, and email address).
• A statement that you have a good-faith belief that the use is not authorized by the copyright owner, its agent, or the law.
• A statement, made under penalty of perjury, that the information in the notice is accurate and that you are the copyright owner or authorized to act on the owner’s behalf.

We will respond to valid notices in accordance with the DMCA, including by removing or disabling access to the allegedly infringing material. If you believe material was removed in error, you may submit a counter-notice to the same address.

We may terminate the accounts of users who repeatedly infringe copyright.

8. Third-Party Services

The Services rely on third-party providers (for example, Supabase for hosting, Google Gemini for photo analysis, FatSecret for nutrition data, Sentry for error monitoring, Resend for transactional email, and Apple/Google for push notifications and subscriptions). The list and details are described in the Privacy Policy. We are not responsible for the acts or omissions of these third parties beyond our reasonable contractual control of them.

The App may also link to third-party websites or services that we do not operate. We are not responsible for those services.

9. Disclaimer of Warranties

The Services are provided “as is” and “as available,” without warranties of any kind, whether express, implied, statutory, or otherwise. To the fullest extent permitted by applicable law, we and our service providers disclaim all warranties, including the implied warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranties arising from course of dealing or usage of trade.

We do not warrant that:

• The Services will meet your requirements.
• The Services will be uninterrupted, timely, secure, or error-free.
• Any information obtained through the Services (including nutrition values, dose schedules, reminders, or recommendations) will be accurate, complete, or reliable.
• Defects in the Services will be corrected.

Some jurisdictions do not allow the disclaimer of certain warranties, so some of the above disclaimers may not apply to you. In those jurisdictions, the disclaimers apply to the maximum extent permitted by law.

10. Limitation of Liability

To the fullest extent permitted by applicable law:

• Excluded damages. We will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenue, data, goodwill, or other intangible losses, arising out of or relating to your use of the Services, even if we have been advised of the possibility of such damages.
• Cap on liability. Our total cumulative liability arising out of or relating to the Services or these Terms will not exceed the greater of (a) the amount you paid us in the 12 months immediately preceding the event giving rise to the claim, or (b) US$100.

The above limits do not apply to liability that cannot be limited by applicable law (for example, gross negligence, willful misconduct, or, in some jurisdictions, personal injury). Where law requires, the cap on liability is replaced by the minimum amount required by that law.

These limitations form an essential basis of the bargain between you and us. Without them, the economics of providing the Services would be different.

11. Suspension and Termination

We may suspend or terminate your access to the Services at any time, with or without notice, if we reasonably believe you have violated these Terms, that your use poses a risk to other users or to us, or that we are required to do so by law.

You may stop using the Services and delete your account at any time as described in Section 4.

Upon termination, the licenses granted to you under these Terms end. Sections that by their nature should survive termination — for example, intellectual property, disclaimers, limitation of liability, indemnification, and dispute resolution — will survive.

12. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Preserve, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or related to your violation of these Terms, your misuse of the Services, or your violation of any law or the rights of any third party.

We will give you prompt notice of any claim and reasonable cooperation in defense; you may not settle any claim that imposes obligations on us without our prior written consent.

13. Governing Law and Dispute Resolution

13.1 Governing law

These Terms are governed by the laws of the State of New York, USA, without regard to its conflict-of-law principles, except where applicable consumer-protection laws of your country of residence provide otherwise.

13.2 Informal resolution

Before filing a formal claim, you agree to attempt to resolve disputes informally by contacting us at legal@getpreserve.app and giving us at least 30 days to respond.

13.3 Venue

If informal resolution does not succeed, any claim arising out of these Terms or the Services will be brought exclusively in the state or federal courts located in Kings County, New York, USA, and you and we consent to personal jurisdiction in those courts. This section does not deprive you of mandatory consumer-protection rights or of the right to bring a claim in your country of residence where applicable law requires it.

14. Platform-Specific Terms

The Services are distributed through Apple’s App Store and Google Play. Depending on which platform you obtained the App from, additional terms apply between you and us. The platform itself (Apple or Google) is not a party to these Terms.

14.1 Apple App Store

If you obtained the App from Apple’s App Store, the following additional terms apply between you and us. Apple is not a party to these Terms.

• Acknowledgment. You and we agree that these Terms are between you and us, not Apple. We, not Apple, are responsible for the App and its content.
• Scope of license. The license granted to you for the App is limited to a non-transferable license to use the App on Apple-branded devices that you own or control, in accordance with the Apple Media Services Terms.
• Maintenance and support. We are solely responsible for providing maintenance and support, if any. Apple has no obligation to provide maintenance or support.
• Warranty. In the event the App fails to conform to any applicable warranty, you may notify Apple, and Apple may refund the purchase price (if any). To the maximum extent permitted by applicable law, Apple has no other warranty obligation with respect to the App.
• Product claims. We, not Apple, are responsible for addressing any claims relating to the App, including (a) product liability claims, (b) any claim that the App fails to conform to any applicable legal or regulatory requirement, and (c) claims arising under consumer-protection or similar legislation.
• Intellectual property claims. In the event of any third-party claim that the App or your use of it infringes that party’s intellectual-property rights, we (not Apple) will be solely responsible for the investigation, defense, settlement, and discharge of any such claim.
• Third-party beneficiary. You and we acknowledge that Apple and its subsidiaries are third-party beneficiaries of these Terms, and that, upon your acceptance of these Terms, Apple has the right (and is deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary.

14.2 Google Play

If you obtained the App from Google Play, the following additional terms apply between you and us. Google is not a party to these Terms.

• Acknowledgment. You and we agree that these Terms are between you and us, not Google. We, not Google, are responsible for the App and its content. Your use of the App is also subject to the Google Play Terms of Service.
• Maintenance and support. We are solely responsible for providing maintenance and support, if any. Google has no obligation to provide maintenance or support.
• Warranty and liability. Google has no warranty obligations or liability with respect to the App. Any claims relating to the App — including product liability claims, claims that the App fails to conform to any applicable legal or regulatory requirement, and claims arising under consumer-protection or similar legislation — are our responsibility, not Google’s.
• Product claims. We, not Google, are responsible for addressing any claims you or any third party may have relating to the App, including any claim that the App or your use of it infringes intellectual-property rights.

15. Changes to These Terms

We may update these Terms from time to time. When we do, we will change the “Last Updated” date at the top. If the changes are material, we will provide additional notice (for example, by an in-App notice or by email) at least 14 days before the changes take effect. Your continued use of the Services after the updated Terms take effect means you accept them. If you do not agree to the updated Terms, you must stop using the Services and may delete your account.

16. Miscellaneous

• Entire agreement. These Terms and the Privacy Policy make up the entire agreement between you and us about the Services and supersede any prior agreements about the same subject.
• Severability. If any part of these Terms is held to be unenforceable, the remaining parts will remain in full effect.
• No waiver. Our failure to enforce any right or provision of these Terms is not a waiver of that right or provision.
• Assignment. You may not assign these Terms without our prior written consent. We may assign these Terms (for example, in connection with a merger, acquisition, or sale of assets) without your consent, provided the recipient agrees to honor these Terms.
• No agency. No agency, partnership, joint venture, or employment is created by these Terms.
• Force majeure. We are not liable for delays or failures caused by events outside our reasonable control (for example, natural disasters, internet outages, or acts of governments).
• Headings. Section headings are for convenience only and do not affect interpretation.
• Notices. We may give you notices through the App, by email to the address associated with your account, or by posting at https://getpreserve.app. You may give us notice at legal@getpreserve.app.

17. Use of AI Features

Some App features rely on third-party generative artificial intelligence (“AI”) models — currently Google Gemini, used to identify foods in meal photos and estimate the macronutrient content of meals you describe in free text.

• Estimates, not advice. AI output (food identification, calorie counts, macronutrient values) is an estimate. It does not constitute medical, nutritional, fitness, legal, or financial advice. You are responsible for verifying any value before relying on it for a health, dietary, or medication-related decision.
• Do not upload sensitive content. The AI features in the App are designed for food-related photos and text only. You agree not to upload images of faces, biometric identifiers, identification documents, medical records, or other sensitive personal data through these features.
• No automated decisions. We do not use AI to make automated decisions about you that have legal or similarly significant effects (for example, denying access, setting pricing, or evaluating health risk).
• No training on your data. We do not use the photos, descriptions, or other content you submit through AI features to train AI models. See our Privacy Policy for how AI requests are processed and what is and is not retained.
• Removal. We may remove content that violates this section or that misuses an AI feature, and we may suspend access to AI features for accounts that repeatedly do so.

18. Contact

For questions about these Terms:

• Legal: legal@getpreserve.app
• General support: support@getpreserve.app

For postal correspondence, please contact us by email first and we will provide a mailing address on request.

These Terms are effective as of the date shown above and supersede any prior version.